Cancellation & Refund Policy

Effective date: 25 September 2026

This policy applies to direct bookings made with Jack Sparrow Cruise. Third-party bookings follow the seller’s own cancellation/refund terms.

Customer cancellation — 24 hours or more before departure

If you cancel at least 24 hours before the scheduled departure time, a 30% cancellation deduction applies. The remaining 70% of the eligible booking amount will be refunded to the original payment method.

Customer cancellation — less than 24 hours before departure

If you cancel less than 24 hours before the scheduled departure time, the booking is non-refundable.

No-show / missed departure

A no-show or missed departure falls within the final 24-hour period and is non-refundable, subject to any mandatory rights under applicable law.

Cancellation by Jack Sparrow Cruise

If Jack Sparrow Cruise cancels because of operational, weather or safety reasons, the customer will be offered either:

• a full refund, or
• a reschedule.

A replacement date is subject to available operation/booking inventory.

Refund method and timing

Approved refunds are returned to the original payment method. Bank, card-network and Stripe processing times may vary.

Third-party bookings

Bookings made through Viator, GetYourGuide, travel agents or other third-party sellers follow that seller’s cancellation, amendment and refund terms.

Requesting a cancellation

For direct bookings, provide your booking reference and booking name:

• Email: jacksparrowcruise.ae@gmail.com
• WhatsApp: +971 52 231 7562

24-hour calculation

The 24-hour window is measured against the scheduled departure time, using local Dubai time.

Consumer rights

This policy does not remove any mandatory refund, remedy or consumer right available under UAE law.